Integrations in Neos can be configured with firm-specific API keys or as partner integrations. These two types are visible differently across the platform. Understanding this distinction helps clarify why an integration visible in your firm may not appear for other Neos customers.
NOTE: Integration visibility limited to a single firm is expected behavior and is not a system defect.
How Integration Visibility Works
Integrations configured with firm-specific API keys are visible only within the firm where they were created. They are not exposed to other firms and do not appear globally across the platform.
Partner integrations are configured differently and may be available across multiple firms.
Seeing an integration in your firm does not indicate that it is available to all Neos customers.
Frequently Asked Questions
Why can I see an integration that another firm cannot?
The integration is likely configured specifically for your firm and is not intended to be visible outside of your environment.
Is this a bug?
No. Firm-specific integrations are designed to be visible only within the firm where they were configured.
How can I make an integration available to all firms?
Availability across all firms is reserved for partner integrations and platform-supported integrations. Contact Assembly if you believe an integration should have broader availability.