This article describes text message activities within a conversation of a Case. Text messages sent from Neos are automatically added as a conversation associated with the recipient's phone number.
NOTE: You must have Enabled permissions for the Notes Tab to filter and view activities.
The Activity Feed keeps a full record of the entire conversation associated with a recipient's phone number for a Case. The Timeline view shows a condensed listing of changes.
Additional information can be accessed from the Grid view.
Select an activity to display full details in a pop-up.
Click the Reply button to display the Text Conversation on the Notes Tab of the Case.
