Invoices that are no longer needed or requested by mistake can be deleted from the Invoices Tab.
NOTE: You must have at least Enabled permissions to Case > Value Tab and Delete permissions to Case > Invoicing Tab.
To delete an Invoice:
Open the desired Case and select the Value Tab.
Click the Invoices view to locate the invoice you wish to delete.
Click the kebab menu to the left of the invoice and select the Delete option.
NOTE: Only Draft or Pending invoices can be deleted.
On the Delete Item message, confirm your selection by clicking the Delete button.
The Invoices list view will refresh when the invoice has been deleted.