This article describes the process for deleting staff assignments on the General tab in the Case Types Directory.
NOTE: You must have Enabled and Modify permission to Directories > Case Type to delete Staff Assignments.
To delete a staff assignment:
Navigate to Settings > Case Types and select the desired Case Type.
On the General Tab, scroll down to the Staff Assignments section.
Staff Role assignments may be deleted from the grid. If the selected Staff Assignment is marked at the Primary, the following warning message will display.
To delete a staff assignment, select a staff assignment that is not marked as the Primary and click the Delete icon 
next to the item in the grid.
Click the Yes button to delete the staff assignment.
Click the No button to abort the staff assignment deletion.
NOTE: Staff Assignments that are associated with Checklist items in the Primary Checklist, Case Intake items, or assigned to a Case in the Case Tab > Assigned To section cannot be deleted.
Click the Save button to save changes.
