This article describes the Case Calendar Tab activity. Events that are created, updated, deleted, canceled (shows as deleted), and rescheduled (shows as updated) are shown in the Activity Feed.
NOTE: You must have Enabled permissions for the Case > Case Calendar Tab to filter and view activities.
The Activity Feed keeps a full record of Calendar events linked to a Case and all changes. The Timeline view shows a condensed listing of changes.
Additional information can be accessed from the Grid view.
The expanded grid or pop-up shows changes that have been made to the following Case Calendar Tab fields:
Subject
Start
End
Staff
Organizer
Select an activity to display full details of the action. Depending upon the Action Type and the fields that were updated, a pop-up with different options will display.
Click the View/Edit button to open the Event Details window for created and updated Calendar events. Click the X to close the activity popup.
NOTE: If you are not the Organizer of the event, you may still view the Event Details but the following banner will display.
