The How Resolved Mini Directory stores the user-defined How Resolved codes used on the Insurance Tab in a Case. This directory provides a standard list of categories for how a Case is brought to a conclusion for consistency in Case entry and ease of reporting.
NOTE: You must have Enabled, Add, Modify, and/or Delete permissions to Directories > Mini Directories as needed.
To add a new How Resolved type, click the + Add button. A blank entry will display in the first row of the grid. Double-click the Type field of the new entry to enter edit mode. Type is a required and unique field. Up to 35 characters can be entered in the Type field. New types are Active by default.
To delete a How Resolved type, click the delete icon to the far right of the entry.
Click the Yes button to delete the item if it is not in use. If it is being used, the item will be marked inactive.
Click the No button to abort the deletion.
Click the Save button to keep your changes.
