Completed postage labels can be reprinted if needed within 24 hours of creation. You may need to reprint postage if your selections were not what you intended. The ability to reprint postage is available from the Notes Tab list view preview pane and the detail view. Postage can be reprinted up to three times.
NOTE: You must have the Stamps.com Special Permission to access this feature.
To reprint postage:
Open the Case > Notes Tab.
Select the Postage note entry that you wish to reprint.
From the side pane, click the three dots button and select the "Reprint Postage" option.
From the note detail view, click the Postage button and select the "Reprint Postage" option.
Confirm your intention on the Reprint Postage warning. You are instructed to destroy all original labels that printed in error.
Click No to abort the postage reprint.
Click Yes to proceed. When clicked, the system will check if your selected postage is within the 24-hour period. If longer than 24 hours, the following error banner will display.
5. If the selected postage is within the 24-hour period, the postage will be reprinted at no additional cost. Neos will refresh and the reprinted postage PDF will be available in your browser downloads.
NOTE: Postage can only be reprinted up to 3 times. Any additional attempts will result in this error banner.
