To avoid the same contacts from being imported, e.g., referrals from a third-party in the same mapped file, a check for duplicates will automatically run each time you import Contacts to Neos.
Neos will run a duplicate check to match names from your CSV with existing names in your firm's Neos database. Starting from the top down, Neos will check the following scenarios. If the criteria is not met/not matched, Neos will continue down to the next criteria check.
Duplicate Check for Person
If a contact matches by SSN or FIN, return the matching name.
If a contact matches with Last Name and has SSN in SSN Ignore list, return matching name.
SSN Ignore list contains "111-11-1111","111111111","000-00-0000","000000000".
If a contact has First Name, match the name by First Name, Last Name, Phone Number.
If a contact has First Name, match the name by First Name, Last Name, Address Line 1.
If a contact has only Last Name, match the name by Last Name, Phone Number, Address Line 1.
If a contact has First Name, match the name by First Name, Last Name, Email Account.
If a name is found to be a match, the user can select the check box on the duplicate check screen to continue to import/create a new contact. NOTE: Neos will not update a current contact with new information from the import.
If no match is found, the import process should continue, creating a new contact.