Commonly used SMS templates that require minor changes between templates can be duplicated.
NOTE: You must have at least Enabled permissions to Directories > Templates.
To duplicate an SMS template:
Click the Settings icon on the left navigation pane.
Click the Templates button.
Select the SMS Templates tab.
Click the kebab menu for the template you wish to duplicate.
Select the Duplicate option.
The detail view of the selected template will display.
Make any necessary changes and rename the Template.
NOTE: Each email template must have a unique name.
Click the Save button to save the duplicated template.



