An "Archived Event" (which exists only in the Case Calendar) can be deleted directly from the Case Calendar tab. Events deemed an "Outlook Event" can only be canceled from the Case Calendar. Refer to Cancel Calendar Events for more details.
NOTE: You must have Enabled permissions Case > Case Calendar tab to access this feature.
To delete an Archived Event within the Case Calendar tab:
Select the desired event(s) from the grid.
Click the three-dot button to the left of an Archived Event and select the Delete option.
Confirm the Archived Event deletion by clicking the Yes button on the Delete Event message.
The selected Archived Event will be removed from the Case Calendar tab.
The Case Calendar tab will refresh after the Archived Event has been deleted.
