Alert Communications aims to increase the revenue of law firms by providing nationwide support to legal marketing agencies and law firms. With 55+ years of experience, they offer customizable call-answering services with empathetic and experienced bilingual agents to help minimize missed calls, evaluate potential clients to determine appropriate cases and opportunities and convert them into paying clients. Their call answering service includes message taking, call forwarding, customer service, appointment scheduling, and more.
Benefits of Alert Communications include:
Intake Services – Legal answering service screens potential clients based on the firm's preferences and determines if they are qualified or need to be referred elsewhere. The Alert Call Center will send intake data directly into Neos.
Retainer Services – Legal intake specialists will take leads from initial contact to an e-signed contract, posting directly into Neos.
Live Chat & Text Services – Converts website visitors into new cases and communicates with clients.
Mass Tort & Class Action Campaigns – Responds to and captures high-volume TV, radio, and online advertising leads using their best-in-class solutions and processes.
Digital Questionnaires – Forms can be sent to a plaintiff after they are assigned to a case to gather initial discovery.
Smart Lead Tracking – Allows for multiple follow-ups on web leads and a unique tracking system.
NOTE: Contact Alert Communications to request a demo.
Connect Alert Communications Integration
To connect your firm's Alert Communications integration:
1. In Neos, navigate to Settings (on the left navigation pane) and click the Integrations button.
2. Select the Alert Communications tab.
Use the Staff field to select the Neos user email address that should be used to enable the Alert Communications integration.
NOTE: For security purposes, Neos recommends an integration-specific staff be created for enabling each integration (e.g., "Alert Communications Integration") and given the proper permissions. Add the following details to the Staff Profile for this integration-specific staff:
Full Name, e.g., "Alert Communications Integration"
Staff Code, e.g., "Alert Communications"
Job Title – Create a job title, e.g., "Integrations" in the Job Title Mini Directory that can be selected for this required field.
Time Zone, as applicable to your firm
First Name, e.g., "Alert Communications"
Last Name, e.g., "Integration"
Active – checked
Email Address, e.g., "Alert [email protected]"
Password – meet minimum qualifications
Since the entered email address does not need to be connected to an Office 365 account, it is recommended to enter a dummy email address, such as "[email protected]". Once the integration-specific staff has been added, you must refresh Neos to see that staff in the "Email address to connect to" dropdown. Using this configuration, the integration-specific staff will not count towards your firm's billable users.
To limit the necessary permissions required for this integration, creating a separate integration-specific staff for each integration at your firm is recommended.
The Alert Communications Integration user should have full administrator permissions (enabled, add, modify, and delete) to General > Interfaces. Contact Alert Communications for a full list of permissions needed to integrate with Neos.
2. Click the Activate button.
3. When complete, the connected email of the selected staff will display.
4. Alert Communications will work with your firm to customize services and the integration with Neos.
The connected email can be disconnected by clicking the Disable button.
For questions using Alert Communications, contact their customer support at [email protected] or 800-788-3934.