Staff may be added to a staff group from either the Staff Directory or the Staff Groups Directory, however, new staff groups can only be created in the Staff Groups Directory.
NOTE: You must have Add permissions Directories > Staff Groups.
To add a new staff group:
Within the Staff Groups Directory, click the + Add button above the left-hand pane.
A window will display to create a new staff group. Enter the group name in the required Title field and select the Active check box if this group should be visible in a Staff dropdown.
The new staff group will be added to the top of the Staff Group pane and then sorted alphabetically once saved.
Click the Save button to keep your changes.
Refer to Adding Staff to a Staff Groups for more details.